FAQ
Back to HomeFind quick answers about ordering, shipping, returns, product condition, compatibility, and support. If you still need help, call us at 866-371-PARTS.
Ordering & Availability
Do you have the part in stock?
Most items listed are in stock and ready to ship. If availability is critical, please contact us before ordering and we'll confirm right away.
Can you help me find the correct part?
Yes. We specialize in compatibility. Send us your model or part number and we'll help make sure you get the right part the first time.
Shipping
How fast do you ship?
Most in-stock items ship quickly, typically within 1-2 business days.
Do you offer expedited shipping?
Yes. Expedited shipping options may be available depending on the order and destination.
Do you ship internationally?
Yes, we ship worldwide. Contact us if you need a shipping quote or have questions before ordering.
Returns & Warranty
What if my part is defective?
If a part arrives defective, contact us right away. We'll work quickly to resolve the issue, including replacement when applicable.
Can I return a part?
Yes. Returns are accepted based on our return policy. Restocking fees may apply for incorrect orders, and shipping costs are generally non-refundable.
Do your parts come with a warranty?
Yes. Most parts include a warranty, and additional warranty options may also be available depending on the item.
Products & Condition
Are your parts new or used?
We specialize in high-quality tested parts. Individual listings will specify condition when applicable.
Are your parts genuine?
Yes. We provide genuine replacement parts for major brands like Dell, HP, IBM, Lenovo, and more.
Support
Can you help with installation or compatibility?
Absolutely. If you are unsure which part you need, contact us before ordering and we'll help guide you.
How can I contact you?
Call us at 866-371-PARTS. Our hours are Monday through Friday, 9AM-5PM CST.