FAQ

Why should I buy from you as opposed to other spare parts vendors?

In order to honestly answer this question, we regularly place sample orders with many of the same vendors you have likely encountered in your search for a replacement part today.

Many of our competitors are offering spare parts that they do not physically have in their inventory. Thus, allowing them to greatly minimize their overhead costs.

This raises the obvious and very important question:

Since they don’t have the part you need in stock, WHEN will YOU get it?

From our experience, the delays could be days extra, if not longer!

The truth is, rapidly returning your PC (and your business) to a functional state are of secondary importance to many vendors.

Not Us. It’s our obsession.

We are staffed top to bottom with Sales, Technical and Freight Handling Experts.

All working together tirelessly to insure the part you need is the part you get, when you want it.

When will my order ship?

If you place your order before 4:00PM Central Standard Time (CST)

Monday through Friday, your order will ship the same day.(Free Shipping Excluded)

We will email the UPS tracking number as soon as your order is processed. Please check your spam filter if you do not receive an email.

If you still don’t see the email, please contact us  to get your tracking number.

How do you handle returns?

Returns are as simple, quick and flexible as our ordering process.

If your part arrives defective (unfortunately this does happen), please contact us immediately.

We will send a replacement part the same day and arrange the return of the defective part – both at our expense.

We understand this is an added inconvenience and will do our best to insure the process happens quickly and with as little disruption to your organization as possible.

Re-stock Fees:

Incorrect Part Ordered:

Full Refund less all shipping costs.  The buyer is responsible to ship the product back to us.

Please note that shipping costs are non-refundable.

Shipping costs are not included.

How do I know if I am ordering the correct part?

“Incorrect Part Ordered” is the number one reason for returns, delays and extended down time.

If you have ANY doubts about compatibility with your system, please contact us.

 

Before contacting us, however, we ask that you gather as much information as possible:

• All Part number(s) visible on the failed part

• The Manufacturer’s Name (Compaq, Dell, HP, IBM, Lenovo, Wyse, USR, etc.)

• Any part number(s) visible on the outside of the PC, Workstation or Server.

• Dell Asset Tag number (if applicable)

If your question has not been fully answered,

please contact us for immediate assistance.